Yarn Words

Support

We read every email

Need a hand?

We're a tiny studio, and a real person answers. Whatever it is — a bug, a purchase question, a puzzle you'd love to see — get in touch.

Quick answers

How do I keep my progress across devices?

Tap “Save your progress or sign in” and enter your email — we send a six-digit code, no password. Sign in with the same email on any device and your solved puzzles, times, and Loom tapestries follow you.

I bought the full collection — how do I get it on a new device?

On iPhone, tap Restore Purchases in the app, or sign in with the email you bought with. On the web, sign in with your purchase email. Still stuck? Email us and we'll sort it out.

Do I need an account to play?

No. You can play the whole game — 50 free puzzles plus a new bonus puzzle every day — without an account. An account is only for syncing across devices.

How do I delete my account and data?

Email support@yarnwords.com and we'll remove your account and everything tied to it. See our Privacy Policy for the details on what we do (and mostly don't) store.

I found a bug, or have a puzzle idea

Please tell us — it genuinely helps. A quick note about your device and what happened is perfect: support@yarnwords.com.